At SAK Home, we are committed to ensuring a seamless and hassle-free delivery experience for our valued customers. Please review the following information regarding our delivery rates, expected time of arrival, order tracking, removal of old items, and handling of multiple packages.

Delivery Rates

• Standard Delivery: £6
• Fragile Delivery: £30
• Heavy Delivery: £50
• Free Shipping: For orders over £75 (applies to UK Mainland only) and is exclusively available for all products in our Kitchen/Dining Range (Limited Offer). Regardless of the number of items you order, you'll only pay one delivery charge, even if your order is split into two or more deliveries due to item availability.

Delivery Conditions

Please keep in mind that it is your responsibility to ensure that the items you've ordered can fit through your front door. Our deliveries will be made to the front of your house or building for your convenience.

Expected Time of Arrival

• Standard Delivery: Within 7-10 working days (if items are in stock).
• Heavy Delivery: Delivery times for heavy items may vary between 5 and 20 working days, depending on your delivery postcode.
• Custom Made Items: Custom made items may take up to 8 weeks for delivery.

Order Tracking

Upon placing your order, you will receive an order confirmation email that includes a tracking number. Additionally, you can find the tracking link in the footer note of our home page. This enables you to monitor the progress of your delivery at any time.

Removal of Old Items

If you need assistance with the removal of your old furniture items, please visit our environmental page for information on how to contact our partner company that specializes in furniture removal.

Multiple Packages

While we always aim to deliver complete orders whenever possible, there may be instances where this is not feasible. This could be due to a combination of standard and heavy items in your order, or if some items are currently out of stock. If you require further information about your delivery, please do not hesitate to contact our dedicated Customer Service team at 0207 720 3082.

We appreciate your trust in us and strive to make your shopping experience as smooth as possible. If you have any additional questions or concerns about our delivery process, please feel free to get in touch with us, and we will be delighted to assist you.

Returns Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a hassle-free returns policy. Please review the following information to understand our returns process:

Return Eligibility

You have 14 days from the delivery date to initiate a return. To be eligible for a return, the following conditions must be met:

1. The product must be in its original, unused condition.
2. The product must be complete, including all accessories, manuals, and parts.
3. The product must be returned in its original packaging.

How to Request a Return

To initiate a return, we've adopted a paperless process to reduce our environmental footprint. Here's how to request a return:

1. Visit our returns portal on our website.
2. Provide your order number and email address or postcode to begin the return process.
3. Once your request is submitted, you'll receive a returns authorization number.

Returning Your Items

After your return request is approved, you can return the items to us using the following steps:

1. Ship the items back to us using a shipping courier of your choice. We recommend using a tracked courier for your peace of mind.
2. Make sure to include the returns authorization number on the package.

Processing Your Return

You will be notified via email as soon as your return is processed. Please note that processing may take up to 7 days from the time we receive your parcel at our warehouse. If you want to track the progress of your return, you can use the tracking option provided by your chosen courier.

Received a Damaged Item?

While we take every precaution to ensure the quality of our products, if you receive a damaged item, please follow these steps:

1. Inspect the item upon delivery and confirm its condition.
2. If the item appears damaged, contact us within 48 hours of delivery at 0207 720 3082 (Monday–Friday 8 am to 6 pm; Saturday 9 am to 1 pm) or email us at customerservice@sakhome.co.uk with proof of images.
3. We will promptly assist you in resolving the issue.

Return FAQs

Is it free to return items? We do not cover the cost of returning non-faulty goods or items purchased in error. However, if your item arrives damaged or faulty, we will cover all appropriate return fees.

How long will it take to process my return? Processing time for returns can take up to 7 days, and they are handled in the order received. You'll receive an email confirmation once your return has been processed. Please allow 3 to 4 days after processing for the refund to appear on your credit card statement.

Have you received my return? We'll notify you via email once we process your return at our warehouse. To check if your item has been delivered to us, use the tracking options provided by your chosen delivery service.

How do I exchange an item? Currently, we do not offer exchanges. To replace an item sent incorrectly, please request a return, and we'll arrange for a replacement once your return is processed.

I want to cancel my order, how can I? If you wish to cancel an order, please contact us within 4 hours of placing it to prevent dispatch. Once it's with the courier, cancellation is not possible. You can initiate a return, but please note that we do not provide free shipping labels.

If you have any questions or need further assistance with our returns policy, please don't hesitate to contact us at 0207 720 3082 (Monday–Friday 8 am to 6 pm; Saturday 9 am to 1 pm) or email us at customerservice@sakhome.co.uk. We're here to help!